Are Therabody devices HSA/FSA eligible?Updated 12 days ago
Programs like health savings accounts (HSA) and flexible spending accounts (FSA) enable individuals to allocate pre-tax money for qualified healthcare expenses. Therabody has collaborated with Flex, allowing customers to use their HSA or FSA funds to buy our science-backed recovery devices.
Look for the HSA/FSA Accepted tag when browsing our devices to determine what products are eligible for HSA/FSA checkout.
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add your products to the cart as usual. At checkout, select "Flex | Pay with HSA/FSA" as your payment option, enter your HSA and FSA debit card, and complete your checkout as usual. If you don't see "Flex | Pay with HSA/FSA," you may be in Shop Pay. Select "checkout as guest" to view more payment options.
What if I don't have my HSA/FSA card available?
If you don't have your HSA or FSA card handy, select "Flex | Pay with HSA/FSA" as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit to your provider for reimbursement.
What is a Letter of Medical Necessity?
A letter of medical necessity is essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition. More information can be found here.
Why do I need to provide Therabody with health information?
In order to qualify to use your HSA or FSA card for certain Therabody products, the IRS requires you to have a Letter of Medical Necessity. Therabody has partnered with Flex to enable a telehealth consultation via chat as a part of our checkout. Within 24 hours of your purchase, Flex will email you an itemized receipt.
Do I need to do anything with my Letter of Medical Necessity?
You should keep it on file for at least three years in the event of an IRS audit of your HSA or FSA account. Occasionally, FSAs may ask for the Letter to confirm the eligibility of your purchase.
I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?
Please email [email protected] and they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.
I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?
Please check your spam folder, as sometimes emails from [email protected] may be automatically filtered as spam by some email service providers. If you still can’t find it, please email [email protected] and let them know the email address associated with your order
Why is my HSA/FSA card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
My HSA/FSA claim was denied. What should I do?
We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase. You can contact our customer service team here.